When I decided to open my own property management business, I knew that I would have to deal with a wide range of tenants that would be calling at all times of the night for many different reasons. This is precisely why I decided that I needed to be prepared by hiring a property management answering service that would assist me in filtering through the calls that can wait until the morning from the ones that need urgent attention. I used to work in a rental office, so I know that some things that seem important to the tenant are not a great priority. One instance that comes to mind is the husband that kept calling me to tell me that his wife would not let him in the house.
I manage a few different properties, so the property management answering service also helps with the accuracy of the calls. They gather all of the information that I need from the tenant, including the location. One of the other perks of using the service is that I do not have to give my personal phone number to the tenants. I think that it is more professional for them to have one number to call all of the time.